Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are an agreement between you and ClickCarousel FZ-LLC, a free zone company registered in Ras Al Khaimah, United Arab Emirates — referred to here as "ClickCarousel", "we" or "us" — and govern your access to and use of the ClickCarousel website and application (the "Service"). By creating an account, starting a free trial, purchasing a plan or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organisation, you represent that you are authorised to accept these Terms for that organisation, and "you" includes it.

When you use particular features, you may also be shown rules or conditions specific to them — for example at the point of purchase, or when you connect a social platform. Those are part of these Terms.

2. Eligibility

You must be at least 16 years old (or the age of majority where you live) and able to enter a binding contract. You must comply with all applicable laws and with the terms of any social platform you connect.

3. Your account

You are responsible for your account and for all activity under it. Sign-in links and credentials are personal — do not share them. Tell us promptly of any unauthorised use. You are responsible for the social accounts you connect and for keeping your email address current, since sign-in and important notices go there. One free account per person; creating several free accounts to get more AI posts, AI images or free trials is not permitted.

4. Plans, free trial & billing

Plans

• The plans. Starter is free. The paid plans are the Social Media Toolkit and the Social Media AI Agent for your own brand or business, and the Agency Toolkit and the Agency AI Studio for managing clients. What each plan includes, and its price, is shown on the pricing page and at the point of purchase.
• AI posts and AI images. A plan includes a number of AI posts and AI images a month. An AI image is counted when it is delivered to your post; one that fails on our side is not counted. Writing your own posts, editing, layout, templates, scheduling and publishing do not use your AI allowance. Unused AI posts and images do not roll over. The allowance renews every month — on a paid plan on the day of the month your plan started, on Starter on the day of the month you signed up.
• Client workspaces. Agency plans include 5 or 10 client workspaces. Each workspace has its own brand and its own AI allowance; allowances are not shared between workspaces. Connections on an agency plan are shared across its workspaces.
• Platforms and connections. Each plan includes a number of connected social profiles (platforms on a personal plan, connections on an agency plan), and some plans let you add more for a monthly or yearly price. A connected profile can be swapped for a different profile on the same platform once every 30 days.
• Fair use. Scheduling on a paid plan is unlimited within fair use: up to 5 posts a day per workspace. One post is one piece of content, however many platforms it goes to.
• Storage. We keep what you create for as long as your account is open, up to 1 GB on Starter and 10 GB per workspace on a paid plan. If an account goes over, we aim to tell you and give you 30 days to download and delete older posts before we remove the oldest ones.
• X (formerly Twitter). Because X charges for each post, X is limited to 30 posts per workspace in each allowance period, posts to X cannot contain links, and comments and direct messages on X are not available. Starter does not include X.
• Watermark. On Starter, AI-generated posts carry a small ClickCarousel mark. Paid plans have the option to remove the watermark.

Free trial

• 7 days, free. The first time you start the Social Media AI Agent or the Agency AI Studio you get a 7-day free trial. Nothing is charged during the trial. The Social Media Toolkit and the Agency Toolkit have no free trial: they are charged when you buy them, and section 5 applies.
• Your payment method. You add a card (or another payment method our payment provider offers) when the trial starts. We remind you by email the day before the trial ends. If you have not cancelled, the plan's first payment is taken when the trial ends, and the plan renews from that date.
• Cancel before, pay nothing. If you cancel during the trial, nothing is charged and your account stays on Starter.
• One trial per person. A free trial is for new customers, once. We may charge from the start an account, person or payment method that has already had a trial.
• During the trial. You can connect up to 3 social profiles while the trial runs; the rest of your plan's connections open with the first payment.
• If the first payment fails. The trial ends, your account moves to Starter, and nothing is charged. You can pay the open invoice from Plans & billing to pick up the plan where you left off.

Billing

• Billing and renewal. Paid plans are billed in advance (monthly or yearly) in US dollars and renew automatically at the then-current price until you cancel. We charge the payment method on file on each renewal date. If a renewal payment fails, we try again over the following days; if it still cannot be collected, your plan ends and your account moves to Starter.
• Changing plan. Moving to a bigger plan — more platforms or connections, from the Social Media Toolkit to the Social Media AI Agent, to an agency plan or more clients, or from monthly to yearly billing — takes effect straight away, and we charge the difference for the rest of your current billing period (nothing during a free trial). Moving to a smaller plan takes effect at your next renewal (or when your free trial ends); until then you keep your current plan. Plans & billing shows what you will pay and when before you confirm.
• When a plan gets smaller. If your new plan includes fewer connections or client workspaces than you use, the ones over its limit are paused (connections) or frozen (workspaces), and you choose which to keep. Nothing in them is published, and a frozen workspace’s connections are disconnected. They come back only when you reconnect or reactivate them with room on your plan.
• Frozen workspaces. A frozen client workspace is kept for 90 days. During that time you can open it and download its posts, or reactivate it when your plan has room. After 90 days we delete the workspace and its data, which can no longer be recovered. We aim to email you 14 days before the deletion takes place, but the deletion does not depend on that email reaching you.
• Payment processing. Payments are processed by Stripe. We do not receive or store your full card details. Your purchase is also subject to the terms of Stripe.
• Price changes. We may change prices. A change applies from your next billing cycle, and we will tell you before it takes effect. If you do not agree, cancel before that cycle begins.
• Taxes. Prices are exclusive of taxes unless stated. You are responsible for any VAT, sales tax or similar charge that applies where you are, and we will add it where the law requires us to collect it.

Founder offer

• While the offer is open, a new paid plan that has a founder price is billed at that price, as shown on the pricing page, for your first 12 months (your first year on a yearly plan), counted from your first payment.
• After that it renews at the plan's regular price at that time, unless you cancel before the renewal.
• If you move to another plan during those 12 months, the new plan's founder price applies for the months you have left.

5. Cancelling & refunds

Cancelling

• Where. Account → Plans & billing → Cancel subscription, which opens our payment provider's secure page. There are no cancellation fees.
• When it takes effect. A paid plan keeps working until the end of the period you have paid for, then does not renew and your account moves to Starter. A plan cancelled during its free trial ends when the trial would have ended, and nothing is charged. Nothing you have made is removed.
• Changed your mind? Until the plan ends, Extend my plan on Plans & billing keeps it running as before.

Refunds

• Try before you pay. The free trial is how you try the Social Media AI Agent or the Agency AI Studio before paying; the Toolkits have no trial. We do not offer a money-back guarantee, and we do not refund the period you are already in, a change of plan, or unused AI posts or images — except for UK and EU consumers as set out below, or where the law of your country requires it.
• Plans taken out before this version. If you took out a paid plan under an earlier version of these Terms, the money-back guarantee in that version still applies to that plan's first payment, on the conditions it set.

If you live in the UK or the EU

If you are a consumer (you use ClickCarousel for yourself, not for your business) and you live in the United Kingdom or the European Union, the law gives you these rights, and nothing else in these Terms limits them:

• 14 days to change your mind. You may withdraw from a new subscription within 14 days of the day you took it out, without giving a reason. If your plan starts with a free trial, the 14 days start on the day the trial starts.
• How to withdraw. Tell us clearly within those 14 days — by email to support@clickcarousel.com from the address on your account, saying that you are withdrawing from your subscription.
• What you get back. If nothing has been charged yet (you are still in your free trial), nothing will be. If a payment has been taken, we refund it within 14 days of your message, to your original payment method, less an amount in proportion to the service you received from your first payment until you told us you were withdrawing. You asked us to start the service straight away when you started your plan, which is why that amount can be deducted.
• Your own consumer law comes first. Nothing here removes a mandatory consumer-protection right available to you under the law of your country of residence, including any refund or withdrawal right it gives you.

6. AI-generated content

• Review before you publish. The Service generates copy and images with artificial intelligence. AI output can be inaccurate, incomplete or unintentionally similar to other content. You are responsible for reviewing everything before you export or publish it — especially claims, statistics and statements about real people or companies.
• Your output is yours, and you may sell with it. Subject to these Terms and the applicable AI-provider terms, you own and may use the output you create commercially — in client work, paid campaigns, products and advertising — without paying us anything further.
• Similar output for other users. AI systems can produce similar results for similar prompts. We do not warrant that your output is unique, and you should not assume exclusivity in it.
• No guaranteed results. We do not promise any particular reach, engagement, follower growth or business outcome from content published through the Service.

7. Acceptable use

You agree not to use the Service to:

• break the law or infringe others' rights;
• automate abusive or mass engagement on other people's content, scrape a social platform, or otherwise put our platform integrations at risk;
• upload sensitive personal data (such as government identifiers, financial account numbers or health data) into prompts or content — the Service is not designed to hold it;
• resell, sublicense, reverse-engineer or disrupt the Service, probe its security, exceed rate limits, or use output to train a competing AI model;
• get around AI allowances, fair-use limits, plan restrictions, watermarking or metering.

8. Content you may not post

You are solely responsible for the content you create, upload, store or publish through the Service. You agree not to create or distribute content that:

• is unlawful, threatening, abusive, harassing, defamatory, deceptive or fraudulent, or invades another person's privacy;
• victimises, degrades or intimidates a person or group on the basis of religion, gender, sexual orientation, race, ethnicity, nationality, age or disability;
• is sexually explicit, or contains graphic depictions of violence;
• infringes a patent, trademark, trade secret, copyright, right of publicity or other right of any party — including using someone else's logo, photograph or writing without permission;
• constitutes spam, unsolicited bulk messaging, chain messages, pyramid schemes, or any form of lottery or gambling promotion;
• impersonates any person or organisation, including ClickCarousel or our team, or falsely suggests affiliation or endorsement;
• contains viruses or any code designed to damage, disrupt or gain unauthorised access to software, hardware or data;
• makes claims about a real person, company or product that you cannot substantiate, or presents AI-generated depictions of real people as genuine.

9. Monitoring, removal & enforcement

We do not pre-screen or routinely monitor the content users create, and we neither endorse nor accept responsibility for it. We do, however, reserve the right — at our sole discretion and without obligation — to review content and to remove or restrict anything that in our judgement breaches these Terms, harms other users, or puts the Service or our platform integrations at risk. We are not liable for any failure or delay in removing such content, and you waive any claim arising from its removal.

We may suspend, restrict or terminate an account that breaches these Terms. Where it is reasonable to do so, we will warn you first and give you a chance to put it right; where the breach is serious — fraud, illegal content, security attacks, or conduct that risks our access to a social platform — we may act immediately. Suspected fraudulent, abusive or illegal activity may be referred to the relevant authorities, and we will cooperate with lawful investigations, including investigations of security or network abuse originating elsewhere.

10. Supported social platforms

The Service publishes to the social platforms we support, through each platform's official API, under your own identity, and only at your request or on the schedule you set. Which platforms are supported on each plan is shown on the pricing page, and may change as those APIs and their policies change. The limits on X are set out in section 4.

Your use of each platform remains governed by that platform's own terms and policies, and you are responsible for complying with them — including any rules on automation, disclosure and content. We are not affiliated with, endorsed by or sponsored by any of these platforms. We are not responsible for changes to, interruptions in, or withdrawal of a third-party API, for a platform's decision to restrict or remove your content or account, or for a post that fails to publish for reasons on the platform's side. Where a platform makes a feature unavailable to us, the corresponding feature may be withdrawn from the Service without that being a breach of these Terms.

11. Third-party services & links

The Service relies on other providers — AI generation, payments, email, hosting, storage, design tools and analytics — listed in our Third-Party Terms. By creating an account you also accept those providers' applicable terms.

Our website and the Service may link to other sites or reference material provided by others. Those sites are not under our control. We are not responsible for their accuracy, legality, copyright compliance or content, and a link is a convenience rather than an endorsement, association or warranty of any kind.

12. Your content

You own the content you create. You grant us a limited, worldwide, royalty-free licence to host, process, store and transmit it solely to operate the Service and to publish it where you direct. This licence ends when you delete the content or your account, except for short-lived backups. You are responsible for your content and for having the rights to anything you upload (logos, images, quotes).

We may use de-identified, aggregated usage data (never the content itself) to operate and improve the Service. If we would like to feature your work publicly as an example, we will ask you first.

13. Our intellectual property

The Service — its software, templates, branding, design and the ClickCarousel name and logo — is owned by ClickCarousel FZ-LLC and protected by law. We grant you a limited, non-exclusive, non-transferable right to use it under these Terms. Nothing here gives you a right to use our trademarks, logo or trade name. Templates may be used to create your own posts, not extracted and redistributed as templates.

14. Termination & your data

You may close your account at any time. Closing your account cancels your plan straight away: nothing more is charged, and the period you are in is not refunded (the UK and EU rights in section 5 still apply). Closing it also deletes your work straight away, and it cannot be recovered, so download anything you want to keep before you close your account. The rest of your data is deleted as described in the Privacy Policy. We may suspend or terminate for breach of these Terms or where required by law. On termination your right to use the Service stops immediately. Where we terminate your paid plan for a serious breach, we are not obliged to refund the remaining period. Sections that by their nature survive (8, 9, 12–17 and 20) survive termination.

15. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law, including fitness for a particular purpose and non-infringement. Temporary interruptions, maintenance windows and delays caused by networks or third-party providers are normal events and are outside our control. We do not warrant that the Service will be uninterrupted or error-free, or that content, schedules or settings will never be lost or mis-delivered — keep your own copies of work that matters. Beta or preview features are provided for evaluation and may change or be withdrawn.

16. Limitation of liability

To the fullest extent permitted by law, ClickCarousel will not be liable for indirect, incidental, special or consequential damages, or for lost profits, data, reach or goodwill. Our total liability for all claims together is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100. Nothing in these Terms excludes liability that cannot be excluded by law, or your mandatory consumer rights.

17. Indemnification

You will defend and indemnify ClickCarousel against third-party claims arising from your content, your use of the Service in breach of these Terms, or your violation of law or third-party rights — except to the extent the claim results from our own breach.

18. International use

The Service is operated from the United Arab Emirates and is available internationally, but we make no representation that it is appropriate or available for use in every location. If you access it from elsewhere you do so on your own initiative and are responsible for complying with your local law. Any offer made through the Service is void where prohibited, and we may decline to provide the Service where sanctions or export-control law requires it.

19. Changes to the Service or these Terms

We reserve the right to modify or discontinue the Service, or any of its features, at any time, with or without notice, and we will not be liable to you or to any third party for doing so. New features are covered by these Terms.

We also expressly reserve the right to change these Terms at any time. It is your responsibility to review this page from time to time, and your continued use of the Service after a change is published constitutes your acceptance of the revised Terms. Where a change materially affects what you pay or the rights you have, we will make reasonable efforts to tell you as well — by email or in the app — before it takes effect, and you may cancel if you do not agree.

20. Governing law

These Terms, and any dispute or claim arising out of or in connection with them or with the Service, are governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, including the regulations of the free zone in which ClickCarousel FZ-LLC is registered, without regard to any choice or conflict-of-law rule.

Before starting any formal proceedings, please contact us at legal@clickcarousel.com — almost everything is faster to resolve directly, and we will engage in good faith. Nothing in this section removes any mandatory consumer-protection right available to you under the law of your country of residence.

21. Contact

ClickCarousel FZ-LLC, Al Hulaila Free Zone, Ras Al Khaimah, United Arab Emirates. Trade licence no. 47037051. Questions about these Terms: legal@clickcarousel.com. Billing, cancelling and withdrawing: support@clickcarousel.com.

Sorry we put you through all this legal jargon!

ClickCarousel FZ-LLC, Al Hulaila Free Zone, Ras Al Khaimah, United Arab Emirates. Trade licence no. 47037051.